Responsible Gaming

Our Commitment to Responsible Gaming

At Carousel Club, we're committed to promoting responsible gaming practices. Gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. We encourage all our players to gamble responsibly and within their means.

Age Verification

Carousel Club is only available to individuals aged 18 years and over (or the legal gambling age in your Australian state or territory). We take age verification seriously and reserve the right to request proof of age at any time. If you are under the legal gambling age, please do not use our services.

Warning Signs of Problem Gambling

It's important to recognise when gambling may be becoming a problem. Please be aware of the following warning signs:

• Constantly thinking about gambling or past gambling experiences
• Gambling with increasing amounts of money to achieve the same level of excitement
• Unsuccessful attempts to control, cut back, or stop gambling
• Chasing losses by gambling more to try to win back lost money
• Hiding gambling activities or lying to friends and family about gambling habits
• Jeopardising relationships, employment, or education due to gambling
• Borrowing money or using savings to fund gambling
• Experiencing mood swings or irritability when unable to gamble
• Using gambling to escape stress, anxiety, or other emotional problems
• Neglecting personal care, health, or financial responsibilities

If you recognise any of these signs in yourself or someone else, help is available.

Self-Help Tools

Carousel Club provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you're willing to deposit within a specified period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose within a specified period
• Reality Checks: Receive automatic reminders about how long you've been playing
• Self-Exclusion: Temporarily or permanently exclude yourself from using our platform
• Account Restrictions: Reduce your betting limits or restrict access to certain games

To access these tools, please visit your account settings or contact our customer support team.

Support Organisations

If you or someone you know is struggling with problem gambling, professional help is available. The following organisations offer free, confidential support:

• Gambling Help Online (Australia)
  Website: www.gamblinghelponline.org.au
  Phone: 1800 858 858 (free, confidential, 24/7)
  Services include online counselling, self-help resources, and local service referrals.
• GamCare (United Kingdom)
  Website: www.gamcare.org.uk
  For international support and resources.
• GamStop (United Kingdom)
  Website: www.gamstop.co.uk
  National self-exclusion scheme for online gambling.
• Responsible Gambling Council (Canada)
  Website: www.responsiblegambling.org
• National Council on Problem Gambling (United States)
  Website: www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700

If You Need Help

If you think you may have a problem with gambling, or if someone you care about does, please reach out for support. There is no shame in asking for help—professional counsellors are available to assist you confidentially. Contact Gambling Help Online on 1800 858 858 or visit their website for more information.

Remember: Gambling should always be fun and entertaining. If it's no longer enjoyable or is causing you financial or personal problems, it's time to seek help.